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New Unused Product Returns:
Your complete satisfaction is our priority. If an item purchased from supershops.com does not meet your expectations, you may return the new, unused part within 90 days from the purchase date for a refund or exchange. The product must be in the original, manufacturer's box and must be sent freight prepaid.
Complete the return form included with your shipment and place it inside your return package. Attach the address label to the outside of the package ensuring there are no previous tracking or delivery labels visible and ship the package to the address on the label. Please do not modify the shipping label other than adding your return address. Returns must be postmarked within 90 days of your receipt of the product. If you need further assistance, please contact Customer Service at 216-905-0906 or email [email protected]
Incorrect, Damaged or Defective Product Returns:
Supershops Racing, Inc. will cover the shipping costs for the handling of returned product that was incorrect, damaged or otherwise defective.
If you were sent an incorrect, damaged or otherwise defective product, please contact Customer Service at 502-213-5832 or email [email protected] and request a UPS pick-up or return label for the return of the product.
What to Expect:
Upon arrival of the returned product to Supershops and Supershops' determination that the returned product is new and unused, incorrect, damaged or defective, Supershops will issue a refund back to the credit card used on the original transaction.
If Supershops determines that the returned product was used, correctly shipped, undamaged or not defective, Supershops will return the product to you, freight collect, and will not issue a refund to your credit card.
Order History and Tracking
You can view your order history, check the status of your order, and track your order by logging into your account and viewing your orders. From here you can select "Orders Details" on an order to view its status and tracking information.
Before it is processed for shipment, you can cancel your order by contacting customer service at 502-213-5832 or email [email protected]
- If payment for your order has not been processed, it will be canceled and no charge will be made against your account.
- If the payment was processed, you will receive a refund for the canceled items.